Frequently Asked Questions...

At Celestial Artisan Co., every order is crafted with intention. Freshness and care. To ensure the best experience for all customers, we have our FAQ page for your information. Thank you for choosing us for your “Heavenly Creations for Every Occasion”.

Frequently Asked Questions:

1. Celestial Artisan Co. creates handcrafted, small-batch cookies and specialty confections
made the finest premium-quality ingredients. From elegant gifts and seasonal collections to
treats for everyday indulgence, each item is thoughtfully crafted to deliver exceptional flavor,
beautiful presentation, and memorable experiences.

2. Order Timeline. Our business is closed Sunday through Tuesday. All items must be ordered
at least 48 hours in advance. All orders are made-to-order. For large or specialty orders,
please email us directly.  Orders can be picked up on Saturday's from 11am-2pm EST from our commercial kitchen in Southfield, MI (The Culinary Studio).

3. Order and Pickup Policy. Orders are placed through our website at
www.celestialartisanco.com. Our pickup dates are every Saturday from 11am-2pm EST at our commercial kitchen in Southfield, MI (The Culinary Studio).

4. Storage & Handling. All cookies are individually packaged for freshness. Keep the cookies at room temperature for up to 7 days, and up to 2 weeks in the refrigerator.

5. Allergy Disclaimer. Our products are prepared in a shared-used commercial kitchen where allergens such as nuts, dairy, soy, wheat, and eggs may be present. While we take great care, we cannot guarantee avoidance of cross-contact.

6. Refunds Replacements. Due to the nature of our handcrafted, perishable items, all sales are final. If there is an issue with your order at pickup (quality, accuracy, or damage), please let
us know immediately so we can address it. Concerns brought after pickup may not qualify for replacement.

7. Communication. For questions or inquiries, contact us info@celestialartisanco.com

8. What payment methods do you accept? We have secure payment at checkout and accept
all major credit and debit cards.

9. Do you offer same-day pickup or walk-ins? No, because we bake everything fresh and in
limited quantities, we cannot accommodate same-day orders or walk-ins. We believe good
things take time, every Celestial Artisan Co. creation is made intentionally, never rushed.

10. Where do I pick up my order? All orders are picked up from our commercial kitchen home, The Culinary Studio in Southfield, MI. Pickup times are based on your order.

11. Do you offer delivery or shipping? Currently, we offer pickup only from The Culinary Studio to ensure your treats arrive fresh and beautiful. Local delivery or shipping may be added in the future. Join our mailing list to be the first to know!

12. Can I include a note or gift message? Absolutely! We offer complimentary handwritten notes for all orders. Just send us an email with your Name and Order Number and we'll customize a note for your order.

13. How can I contact you? You can reach us at info@celestialartisanco.com. We respond
personally to every message within 24-48 hours.